Natwest to close 197 branches, 5 in Sheffield.

[Fudbeer]

Non existent service from Nat west if you are going to close your branches at least make sure your phone system works.

 

Two  hours wasted transfered from one department to another only to be put on hold for 30 minutes plus with no reply 3 times and its the fraud department that does not answer!

 

No "you are xx" in a queue or waiting time just rings forever.

 

Assistant hinted that there are some issues with staff taking/not taking calls from home!

 

 

 

 

Edited November 10, 2020 by Fudbeer

[Guest busdriver1]

I have for many years now used TSB and they have retained branches with personal service. I love it and also find it useful to have interaction with staff. They have helped me when I did not know I had an issue in a way a machine can not and always get an answer there and then.

The current trend towards less staff available for face to face is a self fulfilling prophecy as customers leave to get the service they want elsewhere rendering those banks less attractive to joe public.

[Fudbeer]

Yes I really do fear for the future of "physical" banks even the ones still open are trading for shorter and shorter hours and they still try to direct you to either the machines or online.

 

I spoke to a helpful staff member at TSB a couple of years back and when I pointed out how busy they are and asked why they were still closing branches she said the problem is the people using the branches use them for services that dont make them extra profit.

 

 

[Guest busdriver1]

5 hours ago, enntee said:

TSB are down to 3 branches in Sheffield. None of them near me.

Last time I went in person to try and solve an issue of their making, they failed apologetically, with no greater access to services than I could get online by myself.

Thats a shame and i am pleased to say is not my experience

[Fudbeer]

Update finally got it sorted 45 min queue on the fraud line and no indication of waiting time or where you are in the queue.

So 3 hours to sort a basic issue.

[darylslinn]

Barclays branch at Hillsborough is to close in mid December.

[alchresearch]

On 10/11/2020 at 20:01, Fudbeer said:

Non existent service from Nat west if you are going to close your branches at least make sure your phone system works.

 

Two  hours wasted transfered from one department to another only to be put on hold for 30 minutes plus with no reply 3 times and its the fraud department that does not answer!

 

No "you are xx" in a queue or waiting time just rings forever.

 

Assistant hinted that there are some issues with staff taking/not taking calls from home!

 

 

 

 

I had similar, passed from pillar to post on the phone because it couldn't be sorted out online. 

 

And to add insult to injury, while you're on hold you get the annoying message "you could do this online"

[mikeG]

16 hours ago, darylslinn said:

Barclays branch at Hillsborough is to close in mid December.

Dear me. I worked there 1960-62. Ernie Farmer was my first manager then Ken Kaye after Ernie retired.

[Jeffrey Shaw]

On 18/02/2019 at 21:55, tinfoilhat said:

You can pay cheques in with Santander machines , just select deposit cheque and feed it into the machine. Been available for years.

Most clearing banks also allow cheque inpayment via Post Office counters, using bank-specific BGC envelopes.

[Fudbeer]

I think in a few years you will only have branches in city centres and possibly shopping centres and only a matter of time before they go.It’s all about profit and branches may provide useful services but so many of the more profitable services are now sold online.