Badlittlepup Posted January 13, 2018 Share Posted January 13, 2018 I've noticed recently that I have not been receiving letters sent from the Hallamshire? All my other mail is arriving fine so not a problem at my end. But I am regularly receiving reminder calls (and the odd reminder letter) from the hospital chasing me up about appointments for which I have not received a letter. It's for more than one clinic and more than one family member. This makes me think that the problem is at their end and letters are not going out properly from their mailroom. Anybody else experiencing similar problems? Link to comment Share on other sites More sharing options...
medusa Posted January 13, 2018 Share Posted January 13, 2018 I received a letter this morning for an appointment booked verbally yesterday, for an appointment on Tuesday. So no, all fine here. Link to comment Share on other sites More sharing options...
cytine Posted January 13, 2018 Share Posted January 13, 2018 It's not just a recent problem. A few years ago I received a letter confirming my cataract removal the day after I'd had the operation. I think they use 2nd class or pony express. Link to comment Share on other sites More sharing options...
Daven Posted January 13, 2018 Share Posted January 13, 2018 Surely text or email would be a more effective and cheaper way to communicate appointment confirmations in the 21st century ? Link to comment Share on other sites More sharing options...
cytine Posted January 13, 2018 Share Posted January 13, 2018 Not everyone has or uses text or Email how about ESP? Link to comment Share on other sites More sharing options...
apelike Posted January 13, 2018 Share Posted January 13, 2018 Not everyone has or uses text or Email how about ESP? No but it is easy to find out and ask if you have and whether it can be used. I have received a text reminding me about a doctors appointment and I also order my prescriptions on line which makes it easier. Link to comment Share on other sites More sharing options...
Daven Posted January 13, 2018 Share Posted January 13, 2018 I agree. It is everyone's responsibility to keep up with current technology otherwise you will get left behind and miss appointments Link to comment Share on other sites More sharing options...
cytine Posted January 14, 2018 Share Posted January 14, 2018 No but it is easy to find out and ask if you have and whether it can be used. I have received a text reminding me about a doctors appointment and I also order my prescriptions on line which makes it easier. I also receive text reminders etc but the point I'm making is that not everyone has a mobile or the internet. ---------- Post added 14-01-2018 at 00:14 ---------- I agree. It is everyone's responsibility to keep up with current technology otherwise you will get left behind and miss appointments Providing you have the knowledge, inclination and of course the cash to keep up with technology. Link to comment Share on other sites More sharing options...
tinfoilhat Posted January 14, 2018 Share Posted January 14, 2018 I also receive text reminders etc but the point I'm making is that not everyone has a mobile or the internet. ---------- Post added 14-01-2018 at 00:14 ---------- Providing you have the knowledge, inclination and of course the cash to keep up with technology. Text messenging as a popular use of communication is about 20 years old. I can buy a mobile phone for a tenner. If you don't and have never owned these devices it's a conscious choice, one that could be holding everyone else back. Link to comment Share on other sites More sharing options...
medusa Posted January 14, 2018 Share Posted January 14, 2018 The one thing that I really do appreciate is the simple use of a booking clerk to organise the appointments by phoning people and in the 3 minute call that it takes the hospital know that the appointment is convenient and that the patient knows where to go, what to bring etc. So much more effective than sending you a letter and waiting for everybody to phone in and reorganise. If you've got 10 patients waiting for the same clinic test, doesn't it make sense to just call them and organise? James at the RHH, who I get to speak to quite a lot at the moment, thank you for running my doctor's appointment system so well. Link to comment Share on other sites More sharing options...
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