Mo Posted March 18, 2018 Share Posted March 18, 2018 After emailing all three Labour councillors - Mike Drabble, Dianne Hurst and Peter Rippon On 4th March I still have not received an acknowledgement let alone a reply. I would like to know if this is their normal response to their constituents? Such a disgrace. Link to comment Share on other sites More sharing options...
Crosser Posted March 18, 2018 Share Posted March 18, 2018 Yes............................. Link to comment Share on other sites More sharing options...
hackey lad Posted March 18, 2018 Share Posted March 18, 2018 Pretty standard Link to comment Share on other sites More sharing options...
biotechpete Posted March 18, 2018 Share Posted March 18, 2018 Find the one up for re-election (Rippon?). They're most likely to respond. Labour are choosing their mayoral candidate so I guess they'll be busy naval gazing. Link to comment Share on other sites More sharing options...
Ms Macbeth Posted March 18, 2018 Share Posted March 18, 2018 Customer charter suggests you should have had a response within 7 days. For complex issues, 28 days, but you should be kept informed that your enquiry is being dealt with. It's all here: https://www.sheffield.gov.uk/home/your-city-council/customer-charter.html Link to comment Share on other sites More sharing options...
ECCOnoob Posted March 18, 2018 Share Posted March 18, 2018 After emailing all three Labour councillors - Mike Drabble, Dianne Hurst and Peter Rippon On 4th March I still have not received an acknowledgement let alone a reply. I would like to know if this is their normal response to their constituents? Such a disgrace. Its only been 10 working days. Dependant on your request it might take at least another few days for them to prepare a reply. Perhaps its time to give a quick follow up but dont think we are at the "disgrace" level yet. Link to comment Share on other sites More sharing options...
Narden Dee Posted March 18, 2018 Share Posted March 18, 2018 After emailing all three Labour councillors - Mike Drabble, Dianne Hurst and Peter Rippon On 4th March I still have not received an acknowledgement let alone a reply. I would like to know if this is their normal response to their constituents? Such a disgrace. In my experience those councillors are quite good at replying to issues Your details say you're in NE Derbyshire so that could be the reason they only deal with issues in their wards so may have forwarded it on Link to comment Share on other sites More sharing options...
Mikes10 Posted March 19, 2018 Share Posted March 19, 2018 Last year I had an issue with an absentee landlord of an ajoining property, I emailed all three of the councillors in my ward, I got a reply from Anne Murphy within a day. She got an housing officer to contact me, which I thought was brilliant. I didn't even get an adknowledgement from the other two. Link to comment Share on other sites More sharing options...
max Posted March 19, 2018 Share Posted March 19, 2018 Last year I had an issue with an absentee landlord of an ajoining property, I emailed all three of the councillors in my ward, I got a reply from Anne Murphy within a day. She got an housing officer to contact me, which I thought was brilliant. I didn't even get an adknowledgement from the other two. Anne works closely with her colleague Craig so it's likely that they coordinate their responses to constituents and share case work. They also work across political boundaries to avoid duplication which may explain why Andrew didn't respond. Link to comment Share on other sites More sharing options...
Ms Macbeth Posted March 19, 2018 Share Posted March 19, 2018 (edited) I'd initially contact the council department direct. Councillors will pass on enquiries and/or complaints to the relevant section as Anne Murphy did for Mike10. I'd only go to a councillor if my issue wasn't responded to or resolved. Max is right, councillors liaise with each other. Three responses to one enquiry wouldn't really be an efficient use of time. IMO. Edited March 19, 2018 by Ms Macbeth Link to comment Share on other sites More sharing options...
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