Book voucher expiry

[Thorpist]

I have tried using a bookcard voucher for WHSmith on their online shop and it did not recognise the code.

I have been to the shop and they state that the voucher expires after 24months.

 

With the Smiths card - how can I know how old the card is and how long the money has been on there? there is no date on the card, nor even value.

Is it probable they will replace expired gift cards with new ones if returned to them in the post?

I would be happy if the amount minus admin charges was donated to charity after the expiry date but at the moment I feel it is an unfair system and needs looking at.