High bills due to water leak

[ANGELFIRE1]

It started when I contacted Yorkshire Water regarding my unusually high bill over several years. They sent out several crews who eventually conceded that the meter was still registering running water even though my supply was turned off at the stop tap.

They then dug up the entire length of the external pipework and concluded the leak must be in the property as their pipework was ok.

So, I called the housing association and a plumber confirmed the water boards findings.

Cue even more digging and an eventual cure to the leak. Now this is where the fun starts. Having paid almost double what my bill should have been I enquired with the housing association how they would reimburse me for the high bills I'd been receiving. They told me they would not consider any reimbursement as I should have noticed the increase and report the issue sooner.

The problem is it's my first property and I'd no idea what an average water bill should be, so I paid it every month assuming it would be the same as everyone else on the street. It's only after a neighbour told me her metered bill was half what I've been paying that the alarm bells started ringing.

SYHA are still adamant they are not responsible for any overpayments. Has anyone else had an issue of this kind?

 

 

We had our toilet leaking due to the ballcock not sealing. The water was running down the rear of the pan and was invisible to see. When the council plumber turned up he put a screwdriver end up to the rear of the pan and then you could see the water going around it.

 

I contacted the water company and told them of the problem, result was they charged us an average bill instead of the original £100 more expensive one.

 

Angel1.

[owlface]

Food for thought. Thanks everyone. Citizens advice is my next port of call.