Resident Posted November 30, 2018 Author Share Posted November 30, 2018 5 hours ago, Halibut said: Does the OP have any real evidence that SYP are lying, or is he just talking guff? My own experiences and that of those who took part in Calendar's news item. The abandoned calls figure was also quoted in Calendar's news report. The 3 minute figure came from a statement by SYP. No doubt they included the abandoned calls which on a call centre system would show as 0.00 as, from previous employment, wait time isn't recorded unless answered. Using those 21,000 zero calls to MISREPRESENT the figures is still lying. Link to comment Share on other sites More sharing options...
Happ Posted November 30, 2018 Share Posted November 30, 2018 5 hours ago, Itrytoplease said: Not at all, but i've phoned 101 on occasion over the years, the last time about 12 month ago Waited 10/12 minutes then gave up, like a lot of people who try to report a crime or anti social behaviour. Obviously there was absolutely no need to call them in the first instance if you gave up after only 10 minutes. The fact that you haven’t called them many times, and not at all in the last year, suggests your original post is a complete fabrication and/or exaggeration. Link to comment Share on other sites More sharing options...
Itrytoplease Posted November 30, 2018 Share Posted November 30, 2018 2 minutes ago, Happ said: Obviously there was absolutely no need to call them in the first instance if you gave up after only 10 minutes. The fact that you haven’t called them many times, and not at all in the last year, suggests your original post is a complete fabrication and/or exaggeration. Grow up!! I gave up after 10/12 minutes because I was out in the street, the 6 kids could see me on my mobile, and it was ******* down with rain. now drop the subject (Mr policeman) Link to comment Share on other sites More sharing options...
Happ Posted November 30, 2018 Share Posted November 30, 2018 4 hours ago, Resident said: My own experiences and that of those who took part in Calendar's news item. The abandoned calls figure was also quoted in Calendar's news report. The 3 minute figure came from a statement by SYP. No doubt they included the abandoned calls which on a call centre system would show as 0.00 as, from previous employment, wait time isn't recorded unless answered. Using those 21,000 zero calls to MISREPRESENT the figures is still lying. Amazing analysis! The fact that your previous employer used call monitoring hadware/ software that was insufficient, doesn’t mean that South Yorkshire Police are doing the same. Their phone system will without doubt be able to distinguish the difference between a dropped call and a call that was answered in 0 seconds. I would virtually guarantee that they did not compute the dropped calls as answered when averaging the wait time. Just now, Itrytoplease said: Grow up!! I gave up after 10/12 minutes because I was out in the street, the 6 kids could see me on my mobile, and it was ******* down with rain. now drop the subject (Mr policeman) You cannot start a topic for conversation and then tell someone to “drop it” when you are called out for being misinformed. Link to comment Share on other sites More sharing options...
Itrytoplease Posted November 30, 2018 Share Posted November 30, 2018 Am I mistaken about it being a "Call back" service coming in? No! and the time I quoted was based I my personal time, which happens to be in line with independent assessments. Misinformed, I think not. Link to comment Share on other sites More sharing options...
Top Cats Hat Posted December 1, 2018 Share Posted December 1, 2018 I believe the that the average waiting time for 101 is now somewhere between 20 and 45 minutes depending on time of day. I don't think that I have ever been connected in less than 15 minutes and the 'due to a high volume of calls' message seems to be a permanent fixture. Also those waiting times are to be connected to the operator. To report a crime you need to be connected to SYP communications which can be another 20 minutes on hold. To update an existing crime, you need to be connected to the Crime Bureau which has a ring back system. Recently the operator has been asking for caller details before putting you through to either the Crime Bureau or communications. Politely decline and ask firmly to be put straight through as when you are connected you will be asked all those questions again. The 101 system is a complete mess and the result is a reduction of reported and recorded crime. Whether this is deliberate or just sheer incompetence or is unclear. Knowing SYP it is likely to be incompetence. Link to comment Share on other sites More sharing options...
Bob Arctor Posted December 14, 2018 Share Posted December 14, 2018 38 minutes to get an answer today from 101 Link to comment Share on other sites More sharing options...
truman Posted December 14, 2018 Share Posted December 14, 2018 On 11/30/2018 at 2:21 PM, Resident said: My own experiences and that of those who took part in Calendar's news item. The abandoned calls figure was also quoted in Calendar's news report. The 3 minute figure came from a statement by SYP. No doubt they included the abandoned calls which on a call centre system would show as 0.00 as, from previous employment, wait time isn't recorded unless answered. Using those 21,000 zero calls to MISREPRESENT the figures is still lying. I've joined this very late but I used to install large phone systems ...800-1000 seats ...and abandoned calls were always recorded as such for the stats,, Link to comment Share on other sites More sharing options...
Lex Luthor Posted December 18, 2018 Share Posted December 18, 2018 Phoned several times throughout the year at different times of the day and I would say average time waiting was 20 minutes. Link to comment Share on other sites More sharing options...
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