BigAl1 Posted December 4, 2018 Share Posted December 4, 2018 Just been told I must now fill in an online complaints form and not contact customer services by email they even want info to identify you from their cctv and of course do not allow enough room to detail the complaint as well as a host of other info such as the staff number of the person who sold the ticket. Never even noticed that they had a staff number unlike the old PSV badges that you used to see the bus crews wear ( in London anyway) Link to comment Share on other sites More sharing options...
Janus Posted December 6, 2018 Share Posted December 6, 2018 I would write in via royal mail and send recorded delivery. Keep a photo copy of your correspondence(s) Link to comment Share on other sites More sharing options...
Resident Posted December 6, 2018 Share Posted December 6, 2018 On 12/4/2018 at 5:14 PM, amnicoll said: Just been told I must now fill in an online complaints form and not contact customer services by email they even want info to identify you from their cctv and of course do not allow enough room to detail the complaint as well as a host of other info such as the staff number of the person who sold the ticket. Never even noticed that they had a staff number unlike the old PSV badges that you used to see the bus crews wear ( in London anyway) Staff number will be in your ticket (assuming you didn't use a day/week/month pass) The request to identify yourself on the CCTV is bourne of scammers hearing about incidents, such as the recent collision which lead to derailment, and submitting claims even though they were not on board or anywhere near. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now