Hermes

[apelike]

I have sent several parcels with them as its easy for me to take them to the drop off point at City Road and had no problem whatsoever. Sold something on ebay last Friday, dropped it off on Saturday and it was delivered on wednesday. I was worried last week though as I had to return a faulty monitor to ebuyer and because of its size and weight had it picked up. The young woman who came to collect the next day was not happy about the size or weight (10k) and moaned that she didn't have much space left as her CAR  was nearly full already.

 

 

[catmiss]

I’ve used Hermes in the past to send charity parcels and had quite good service from home collections to delivery. However in the last couple of months the charity forum members nationwide are reporting issues with both collection and delivery. I couldn’t log into the website and requested link for password change which didn’t work either. After 2 weeks I’ve still had no reply to my complaint 

[Fudbeer]

Used them once never arrived despite them having said they sent if three times seems to have the worst reputation if you read trustpilot hundreds of bad reviews.

[Guest makapaka]

You can get cream for it - don’t worry.

[MICK BADGER]

like most things in life its cheaper for a reason

[Guest busdriver1]

On 14/12/2019 at 11:46, Jamesy19 said:

Cannot get my head round why companies still use them. 

I use them a lot and have had no problems with them, they are competitive and in my experience very reliable. Sounds to me like there is an issue with the Sheffield area not nationally. I do not post to Sheffield so have not encountered any of this first hand but if you want rally bad service try yodel. They are truly bad and I suspect employ several ex royal mail staff as they do the same thing royal mail do, i.r. post a while you were out card and dont have the parcel on the van. I have caught both of them out for that numerous times. I now contact businesses and specify my order is dependant on them NOT using yodel. Royal mail is not really an issue now as they have effectively priced themselves out of most businesses pockets.

[GleadlessLad]

More poor service here.  A parcel was dispatched to me via Hermes on Weds 11 Dec.  Hermes' tracking data indicated that they'd received it on Thurs 12th afternoon & then that it had arrived at their local depot at 05:09 on Fri 13th Dec & it was on its way to me.

 

Following that, further updates were posted on Friday & Sunday both of which stated that there had been a delay & my parcel would be on the move within 24 hours.  Incidentally both of these updates were posted some considerable hours after the timestamp on them.

 

So as it requires a signature I've been trying to hang around since Friday morning just in case it arrived, particularly as it seemed likely that it could move to the "courier" stage before that was indicated on the tracking page.

 

Their tracking data's now been further updated at mid-day today (Mon 16th) to advise me that my parcel is now on its way... back to the sender!  No explanation of why.

 

It's never even made it to the "With the Courier" stage, I've had no card through the door either & I'm sure I haven't missed the delivery (which they're supposed to attempt 3 times) because I've been at home all the time.

 

Quite angry due to what seems to be another example of pretty appalling service from this company.

 

 

 

Edited December 16, 2019 by GleadlessLad

[MJ01]

Get on Twitter & @ them . I had an issue with a parcel a while back (can't remember which courier), put it out in the Twittersphere, the courier customer services had everything sorted within an hour

[GleadlessLad]

Thanks MJ01 - it's a bit tricky because the parcel contains a Christmas gift from my family & was despatched by an on-line vendor - due to this I didn't actually place the order & as it's a gift of course I don't know what it is or where it's coming from.

 

The family member who placed the order is on the case.  Hermes' behaviour is just so annoying, especially after I've taken so much trouble to be around to take delivery, when they don't appear to have even tried to deliver - it arrived at their local depot, sat there for 3 days after which they just sent it straight back to where it had come from!

[md1shp]

The problem with Hermes is I think that all the drivers are subcontractors so the few good ones are lost in a sea of poor ones.  Ironically, after their agent delivered my package to the black bin, they sent an email asking how they had done! At the end of this was a link to Trustpilot,  to fill in your opinion of Hermes on that site.  Trustpilot rating for Hermes says it all

2%  poor,  but 95% rated them as BAD!

Hermes track record with us is appalling the worst ones include throwing a tablet over an eight foot wall! and completely loosing in the warehouse a hamper of Thorntons chocolates which tracking showed was there for 5 days before being "Lost" The post office and parcel force have never let me down, although I'm sure others have horror stories.