incywincy Posted March 18, 2019 Share Posted March 18, 2019 Booked table for 4 at Seven Spices Indian restaurant in West Bar for 9pm. Stressed we wanted to sit down at this time. When we got there we were told there was no table available and to sit in the bar area. Checked when it would be available and told a few minutes. Kept being told this until 9.30pm when we left and went elsewhere. They were not apologetic and just shrugged at our complaints. What is the point of booking when they don't honour that booking? Other restaurants manage to work a booking system. Appalling service and we won't return and neither will any of our friends. Link to comment Share on other sites More sharing options...
Guest makapaka Posted March 18, 2019 Share Posted March 18, 2019 Been a few times always enjoyed it. Link to comment Share on other sites More sharing options...
incywincy Posted March 18, 2019 Author Share Posted March 18, 2019 we might have if we'd got a chance to eat! Link to comment Share on other sites More sharing options...
Top Cats Hat Posted March 18, 2019 Share Posted March 18, 2019 In fairness to them, you book a time to sit down in a restaurant not a time to leave. If a place is popular then you only get to sit down when other diners have left. A skill in running a busy restaurant is getting the balance right between being welcoming and getting people to do one when they have stopped spending money. I always expect a 10-15 minute wait before being seated. Link to comment Share on other sites More sharing options...
Chez2 Posted March 18, 2019 Share Posted March 18, 2019 Diners are usually allowed a certain amount of time. If they have finished but table hog then they are usually asked to move to the bar area. Thats how it has worked to my knowledge. We tend to eat early and leave quickly but we have known this to happen in busy places, especially those that are know to have two or three sittings per night. Link to comment Share on other sites More sharing options...
Vrev Posted March 19, 2019 Share Posted March 19, 2019 11 hours ago, Top Cats Hat said: In fairness to them, you book a time to sit down in a restaurant not a time to leave. If a place is popular then you only get to sit down when other diners have left. A skill in running a busy restaurant is getting the balance right between being welcoming and getting people to do one when they have stopped spending money. I always expect a 10-15 minute wait before being seated. I couldn't disagree more. Link to comment Share on other sites More sharing options...
jaffa1 Posted March 19, 2019 Share Posted March 19, 2019 22 hours ago, incywincy said: Booked table for 4 at Seven Spices Indian restaurant in West Bar for 9pm. Stressed we wanted to sit down at this time. When we got there we were told there was no table available and to sit in the bar area. Checked when it would be available and told a few minutes. Kept being told this until 9.30pm when we left and went elsewhere. They were not apologetic and just shrugged at our complaints. What is the point of booking when they don't honour that booking? Other restaurants manage to work a booking system. Appalling service and we won't return and neither will any of our friends. You're going to the wrong restaurant, this wouldn't happen in an upmarket restaurant. If you book a table for 9pm then your table should be ready for 9pm. Link to comment Share on other sites More sharing options...
taxman Posted March 21, 2019 Share Posted March 21, 2019 On 19/03/2019 at 18:14, jaffa1 said: You're going to the wrong restaurant, this wouldn't happen in an upmarket restaurant. If you book a table for 9pm then your table should be ready for 9pm. Well it's not upmarket is it...it's the 7 Spices Balti. I remember back in my student days going to The Bombay on Westfield Terrace, it was always rammed with people queuing to get in. The manager would ask people if they'd enjoyed their meal then say "great, but can you go now because other people are waiting", noone kicked up a fuss because it was just a cheap curry house. If I book a table at the Fat Duck or The Ivy then I'd expect my table to be ready (with the option of a drink in the bar beforehand) Link to comment Share on other sites More sharing options...
Top Cats Hat Posted March 21, 2019 Share Posted March 21, 2019 2 hours ago, taxman said: If I book a table at the Fat Duck or The Ivy then I'd expect my table to be ready (with the option of a drink in the bar beforehand) Having eaten at both I can tell you that you don't always get seated at the time booked.😀 Link to comment Share on other sites More sharing options...
ACE WASTE Posted March 25, 2019 Share Posted March 25, 2019 cheap and cheerful or lavish and expensive there is no excuse for lying and poor service,if they said a couple of minutes that is what it should be otherwise tell the truth and offer your customer a complimentary drink while they wait its as easy as that. Link to comment Share on other sites More sharing options...
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