pattricia Posted December 25, 2019 Share Posted December 25, 2019 Yes that’s right ! It’s not happened yet but with the shortage of GPs this may happen in the near future. If a patient tells a receptionist they have chest pains for example, it’s impossible to tell whether that person has indigestion or having a heart attack. It’s not as if those receptionist on the front desk have enough to do. I just hope this idea never happens ! Link to comment Share on other sites More sharing options...
Janus Posted December 25, 2019 Share Posted December 25, 2019 What is the origin of this information? I know that receptionists at my local surgery ask why you want to see the doc. Link to comment Share on other sites More sharing options...
gene Posted December 25, 2019 Share Posted December 25, 2019 Already happening at my surgery. Even an electronic letter from a consultant to a GP is checked by the responsible receptionist and is unlikely to be seen by my GP until a week after it has been sent. Plus we have Physicians' Associates in place of seeing a GP too. Link to comment Share on other sites More sharing options...
pattricia Posted December 25, 2019 Author Share Posted December 25, 2019 3 hours ago, Janus said: What is the origin of this information? I know that receptionists at my local surgery ask why you want to see the doc. The Daily Mail Link to comment Share on other sites More sharing options...
Jomie Posted December 25, 2019 Share Posted December 25, 2019 Haven’t read the article but it sounds as if it might be the same, or similar to Care Navigation which some surgeries are now using. Care Navigation A member of the reception team will ask for a brief outline of the problem when the patient calls to make an appointment at the practice. Through specialist training, the team can offer more choice on who to see in the practice and help them to get to the right health professional fast. The receptionists never offer clinical advice or triage; it is about offering the choice to see other specialists in the practice team if they have the expertise to deal with the problem; often it is quicker and without the need to see the GP each time. Examples are calls that can be dealt with by a physiotherapist, the pharmacist, sometimes even the secretaries. This helps to free up time for GPs to care for patients with complex or serious health conditions. It also means that the patient sees the staff member who is best placed to deal with the problem. Link to comment Share on other sites More sharing options...
ECCOnoob Posted December 25, 2019 Share Posted December 25, 2019 (edited) Good. A triage system is hardly a new concept. A whole part of a GP 'receptionist' job is to be gatekeeper and scheduler for their doctors. The administrative title really does not do it justice. It's common sense for them to have power to refer queries to other staff members if required. Despite the inevitable Daily mail hysteria the reality is not everything requires attendance with the doctor. Edited December 25, 2019 by ECCOnoob Link to comment Share on other sites More sharing options...
gene Posted December 25, 2019 Share Posted December 25, 2019 Sometimes continuity with the same doctor is beneficial to the patient though when there are ongoing problems. Link to comment Share on other sites More sharing options...
El Cid Posted December 25, 2019 Share Posted December 25, 2019 3 hours ago, ECCOnoob said: Good. A triage system is hardly a new concept. Just the same as at A+E Link to comment Share on other sites More sharing options...
ads36 Posted December 26, 2019 Share Posted December 26, 2019 6 hours ago, pattricia said: The Daily Mail Please consider not reading that dreadful rubbish. Link to comment Share on other sites More sharing options...
pattricia Posted December 26, 2019 Author Share Posted December 26, 2019 7 hours ago, ads36 said: Please consider not reading that dreadful rubbish. Shall I go upmarket with The Sun then ? Link to comment Share on other sites More sharing options...
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