bertyboop Posted February 28, 2020 Share Posted February 28, 2020 So.. I went to crystal peaks today and bought my other half a phone (now for sale in the classifieds). He decided he didn't want the phone and I rang carphone warehouse to see if it was possible to get a refund. The box is still sealed (their security seals), but their t&c state I can't return it! I don't understand why if I've paid for something, I'm not allowed to return it, in the exact state I purchased it in. Apparently, it's only the sim only phones this applies to which I think is ridiculous. I'm now stuck with a phone I don't need, I can't return and I'm not going to get the money back for. Does anyone know why they do this? Link to comment Share on other sites More sharing options...
Rollypolly Posted February 28, 2020 Share Posted February 28, 2020 I don't think you're entitled to a refund unless the goods are faulty. I always ask if I can return an item before I buy it. Most shops do give refunds but unfortunately unless that's their policy there's not a lot you can about it. ☹️ Link to comment Share on other sites More sharing options...
bertyboop Posted February 28, 2020 Author Share Posted February 28, 2020 (edited) I would have thought they would have told me if I wasnt allowed, also nothing on the 'receipt' to say otherwise. I say receipt like this because it was a piece of paper with my name on and the item I bought. Its unusual to not be allowed to return something in my history of buying things. I'll learn not to buy him stuff in future 😂 10 years ish together and still not learnt! Edited February 28, 2020 by bertyboop Link to comment Share on other sites More sharing options...
Ghozer Posted February 28, 2020 Share Posted February 28, 2020 (edited) If store bought goods are not faulty, you cannot return them generally.... (even sealed/unused) - it's down to the individual store/company if they will accept unopened returns etc... If purchased online or over the phone, you generally have 14 days to return (you can return to a store) Edited February 28, 2020 by Ghozer Link to comment Share on other sites More sharing options...
Hopman Posted February 28, 2020 Share Posted February 28, 2020 Quote In certain situations, we may be prepared to give you a refund or exchange for Goods if you change your mind. For details on our Returns and Exchange Policy please visit http://selfhelp.carphonewarehouse.com/SelfHelp/request.do, call us on 0370 111 6565 or ask in store for details. Link to comment Share on other sites More sharing options...
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