davyboy Posted March 10, 2020 Share Posted March 10, 2020 (edited) At the beginning of January I sent a fountain pen for repair and service (new barrel, and renewal of the cap. Was given a quote which I accepted and paid with PayPal.I received the pen a while later but it was obvious the pen was leaking ink. I sent it back correct the leak. Got it back and the leak was worse than before. I inspected the barrel with a magnifying glass to read some faint writing and discovered the "new" barrel had a faint crack in it. I informed the repairer about the crack and the leak with a request he complete the repairs and I returned the pen. Just got the pen back, exactly as I sent it, leaking and barrel cracked. I believe he hasn't any intention of repairing it. Can I get the money back through Paypal? Suggestions please. Edited March 10, 2020 by davyboy typo Link to comment Share on other sites More sharing options...
tyward Posted March 10, 2020 Share Posted March 10, 2020 Hi Davyboy Paypall are pretty good at complaints . I have had money returned before now Dont forget to leave negative coments on the repairers site to save others from the sam Link to comment Share on other sites More sharing options...
zach Posted March 11, 2020 Share Posted March 11, 2020 7 hours ago, tyward said: Hi Davyboy Paypall are pretty good at complaints . I have had money returned before now Dont forget to leave negative coments on the repairers site to save others from the sam Without doubt, do this. Paypal disputes should sort it and get you a full refund. I don't think I'd be letting the same company put things right if offered. Link to comment Share on other sites More sharing options...
Lex Luthor Posted March 11, 2020 Share Posted March 11, 2020 Don't leave negative comments until they've sorted it. Otherwise, that's one less bargaining chip you have. Link to comment Share on other sites More sharing options...
spider1 Posted March 11, 2020 Share Posted March 11, 2020 Yes threaten to leave negative comments about them not doing the job correctly big style Link to comment Share on other sites More sharing options...
Reesh2052 Posted March 11, 2020 Share Posted March 11, 2020 Paypal are great at resolutions. You ought to name and shame the person/company on Social Media and get them closed down. Link to comment Share on other sites More sharing options...
alchresearch Posted March 12, 2020 Share Posted March 12, 2020 So long as you didn't pay with the "friends and family" option. Some sellers prefer this because it puts the onus of fees on the buyer. Link to comment Share on other sites More sharing options...
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