Victor Meldrew Posted February 8, 2021 Share Posted February 8, 2021 Has anyone here ever used the HMRC complaints procedure, and if so how was it handled? I'm about to start one but I won't bother if everyone says it's not worth it. Thanks. Link to comment Share on other sites More sharing options...
Jeffrey Shaw Posted February 8, 2021 Share Posted February 8, 2021 Depends which part of HMRC. I've had occasion to complain re a case involving wrong assessment of SDLT. It took ages. In the end, a penalty imposed on my client was waived; but he still had to pay interest for delay in paying the right figure caused by HMRC's previous non-response! Link to comment Share on other sites More sharing options...
Waldo Posted February 8, 2021 Share Posted February 8, 2021 I have on occasion, found them to be extremely rude, aggressive and unprofessional. One time I called them with a problem, I seriously wondered if I'd somehow gone back in time to Nazi Germany! Best of luck with your complaint though Victor. Link to comment Share on other sites More sharing options...
Victor Meldrew Posted February 8, 2021 Author Share Posted February 8, 2021 2 hours ago, Jeffrey Shaw said: Depends which part of HMRC. PAYE. I have several complaints actually but the most unbelievable one is the amount they said I owed them back in 2018. I paid said amount over the phone with a debit card and printed off the receipt. They then chased me for this same amount 3 months later. I spent ages getting through on the phone and then getting the assistant to trace my payment, which she did. Now 3 years later they're after it again! Link to comment Share on other sites More sharing options...
Guest Posted February 8, 2021 Share Posted February 8, 2021 Getting through to hmrc is a task in itself. Probably harder prior to 31st January due to the self assessment deadline. I've sometimes just wrote to the office concerned, giving details including any proof etc if you are challenging anything. Link to comment Share on other sites More sharing options...
AKAMD Posted February 9, 2021 Share Posted February 9, 2021 You may find that the repeat request for the same payment is due to a computer-generated letter; a social curse. If IT is progress it's time to regress! Link to comment Share on other sites More sharing options...
catmiss Posted February 9, 2021 Share Posted February 9, 2021 I had to make a complaint to HMRC after they chased me for unpaid tax re an NHS Pension. They were quite receptive and, after I’d provided documentation, found miscommunication between the Revenue and NHS pension at fault so dropped the case. It was no more stressful than dealing with a private company complaint Link to comment Share on other sites More sharing options...
Bargepole23 Posted February 9, 2021 Share Posted February 9, 2021 All my recent comms with HMRC have been via email. All seemed very easy. Link to comment Share on other sites More sharing options...
Jeffrey Shaw Posted February 9, 2021 Share Posted February 9, 2021 Post is a problem, too. HMRC now uses a non-geographic postal address (postcode 'BX'); anything sent there might or might not arrive. Link to comment Share on other sites More sharing options...
Victor Meldrew Posted February 9, 2021 Author Share Posted February 9, 2021 5 hours ago, Bargepole23 said: All my recent comms with HMRC have been via email. All seemed very easy. As far as I can see they don't publish an email address anymore. But there are online forms such as the complaint one I'm using and the ones within your tax account. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now