Jackson21 Posted October 26, 2021 Share Posted October 26, 2021 Has anyone used the nimbus access card at the City hall. We've got the tickets, they rang and asked do we need wheelchair space but we dont but, they didn't know when questioned about queuing when disabled, or was there a procedure to help those who can't stand . They just said ask a steward on the night. Which defeats the object of discretion, which is why the card exists, if you have to explain to a stranger in front of a packed foyer that you are disabled and why.. Link to comment Share on other sites More sharing options...
Jackson21 Posted October 27, 2021 Author Share Posted October 27, 2021 (edited) Does anyone ever reply? Edited October 27, 2021 by Jackson21 Link to comment Share on other sites More sharing options...
jane2008 Posted October 30, 2021 Share Posted October 30, 2021 On 27/10/2021 at 21:42, Jackson21 said: Does anyone ever reply? They do but only if they can answer or help you out in some way on this section Link to comment Share on other sites More sharing options...
burghley Posted November 2, 2021 Share Posted November 2, 2021 I have one and never had any issues using it to acquire reasonable access at venues. From what you've described, that is a poor level of service on their behalf as they should be offering options to assist on the day of your booked event, of if they cannot give an answer there and then, to get back to you with the correct answer. I'd contact them again and see if you speak to someone else; and make them aware that you weren't satisfied with the level of access support on your last contact. Link to comment Share on other sites More sharing options...
Jackson21 Posted November 5, 2021 Author Share Posted November 5, 2021 On 02/11/2021 at 14:21, burghley said: I have one and never had any issues using it to acquire reasonable access at venues. From what you've described, that is a poor level of service on their behalf as they should be offering options to assist on the day of your booked event, of if they cannot give an answer there and then, to get back to you with the correct answer. I'd contact them again and see if you speak to someone else; and make them aware that you weren't satisfied with the level of access support on your last contact. The evening at the city hall was nice show wise and the stewards amazing. My friend showed his card the stewards escorted him and me right down to the seats....that's good you might say but although they escorted us, there were no short cuts regarding how far my friend had to struggle to walk. The stewards helped him up the steps to get into the building and doing that was a struggle for him. Then they escorted us right through the main entrance half way around the building to the door down to our seats. There was a door right next to our seats why couldn't we come in that way via another way in that's nearer that having to come through the main entrance? It was very uncomfortable having to see my friend struggle as there was only my arm he could hold on to. Surely there should be more than one way into the building and another nearer to our seats without having to walk all that way. Link to comment Share on other sites More sharing options...
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