Bt E Mail Set Up A New Direct Debit?

[RJRB]

Got an e mail this morning which looks official,asking me to set up a new DD as my old one no longer applied.

I have tried to use the BTapp to check this out but unable to connect for some reason.

Anybody else more knowledgable than me on this subject.

I won’t be doing anything until I check it out one way or another 

[RollingJ]

@RJRBI doubt this is a valid BT email. What comes up if you hover over the supposed sender. What email client are you using - Outlook/Thunderbird/w.h.y?

 

Edit to Add: How does the email address you? - that will be the giveaway.

Edited December 12, 2021 by RollingJ

[iansheff]

I never renew any DD online I always ring the company and do it over the phone, if it is the end of a contract I usually try to get a reduced price to the new one they sent out.

Edited December 12, 2021 by iansheff

[RJRB]

Thanks for the guidance.

I am pretty sure that it is a semi convincing scam.

Everything looks reasonably genuine apart from 

1) The last 4 digits of the account don’t tally

2) There is a button to renew DD,but then below it says to ring a Vodaphone number as an alternative.

So I would be interested if anybody else gets this e mail.

I have forwarded it to the BT phishing site for their comments.

[RollingJ]

2 minutes ago, RJRB said:

Thanks for the guidance.

I am pretty sure that it is a semi convincing scam.

Everything looks reasonably genuine apart from 

1) The last 4 digits of the account don’t tally

2) There is a button to renew DD,but then below it says to ring a Vodaphone number as an alternative.

So I would be interested if anybody else gets this e mail.

I have forwarded it to the BT phishing site for their comments.

From that, I am 99.9% sure it is a scam.

[RJRB]

Many thanks again