British Gas Service/Breakdown Contract

[crookesey]

These guys are next to impossible to contact, they take an eternity to answer the phone, if I have been fortunate enough to arrange an appointment they don’t turn up, and when challenged following another lengthy phone wait I am told that they did arrive and failed to gain access, this is after leaving a large notice on the unlocked front door saying ‘British Gas, Please Come Straight in’. I’m lost as what to do, any advice guys?

[RJRB]

Always had good service.

I used to phone but can now make appointments on line

[Jomie]

We used British Gas HomeCare for many years. Always had good service. Early 2021 staff went on strike due to Centrica making them sign new contracts. Link. They  subsequently lost a lot of experienced engineers. 
 

Centrica is now contracting out to various companies. The engineer that came to my home last year was not an employee of the company who had been allocated the boiler service. He was contracted to the contracted firm. In other words, freelance. He did not do the service correctly. After a complaint they sent another contractor who refused to complete the work. After yet another complaint they sent a BG engineer (some two months after the first appointment) and he did the work properly.

 

This year, despite asking for a BG engineer they were going to send another contractor. I was told that you  cannot specify that you only want a BG engineer so the policy is now cancelled.  

Edited June 7, 2022 by Jomie

[Anna B]

4 hours ago, crookesey said:

These guys are next to impossible to contact, they take an eternity to answer the phone, if I have been fortunate enough to arrange an appointment they don’t turn up, and when challenged following another lengthy phone wait I am told that they did arrive and failed to gain access, this is after leaving a large notice on the unlocked front door saying ‘British Gas, Please Come Straight in’. I’m lost as what to do, any advice guys?

Can't offer any words of comfort or advice I'm afraid. It happens all the time with almost every business these days. They quite simply no longer know the meaning of the words 'customer service.'

 

It's no good saying change your provider because they're all the same and it simply creates more problems.

I too would love to know what we can do about such universally crap service....

[fools]

A boiler service is about £80, how much are you paying.

[crookesey]

43 minutes ago, Anna B said:

Can't offer any words of comfort or advice I'm afraid. It happens all the time with almost every business these days. They quite simply no longer know the meaning of the words 'customer service.'

 

It's no good saying change your provider because they're all the same and it simply creates more problems.

I too would love to know what we can do about such universally crap service....

I’m beginning to think that COVID-19 has provided some questionable traders with the excuse to go completely crap.

[Anna B]

40 minutes ago, crookesey said:

I’m beginning to think that COVID-19 has provided some questionable traders with the excuse to go completely crap.

I totally agree.