Reform Of The Nhs

[ECCOnoob]

45 minutes ago, fools said:

sniff test - even with an 8 hour day, that suggests they are answering 5 calls every minute - a machine might be able to do that, but not one or two receptionists

Yes, because of modern day group practice has just one or two reception in charge of dealing with all calls 🙄🙄.

 

You don't think theres maybe a whole team of administrators behind the scenes who also take responsibilities. Stop believing all GP surgeries are some quaint cottage style operation just like you see on the telly.   

 

As an example, my own GP has two branches, a centralised call system, an online booking system and it has a total of 18 members of administrative staff including 11 with the title receptionist.

 

Edited December 4, 2022 by ECCOnoob

[fools]

4 minutes ago, ECCOnoob said:

Yes, because of modern day group practice has just one or two reception in charge of dealing with all calls 🙄🙄.

 

5 calls a minute answered, every minute of the day, every day of the week - how many receptionists are in this imaginary surgery, and why are a third of the 9000 patients ringing up every single day

Edited December 4, 2022 by fools

[ECCOnoob]

13 minutes ago, fools said:

Cmon, does it really pass your sniff test. 25million per year. Why would that many people book an appointment and just not bother.

 

throwing figures around is meaningless, what is the cause.

Selfish arrogant people who have no responsibility because hey,  they dont have to pay for it at source.  Many of them not contributing into the system at all.

 

You really find it so hard to believe.

Edited December 4, 2022 by ECCOnoob

[fools]

1 minute ago, ECCOnoob said:

Selfish arrogant people who have no responsibility because hey,  they do have to pay for its source.  Many of them not contributing into the system at all.

 

You really find it so hard to believe.

and your proof of this is?

[ECCOnoob]

Just now, fools said:

5 calls a minute answered, every minute of the day - how many receptionists are in this imaginary surgery.

It's not an imaginary surgery. It's a group practice whose staff profiles and key figures is all set out in black and white on their own website. Something that lots of other surgery groups will also do.

 

Maybe if you lived on planet earth instead of Button Moon you would actually be able to inform yourself instead of relying on the instead of the horse crap floating around your mind

[Dromedary]

13 minutes ago, fools said:

....

throwing figures around is meaningless, what is the cause.

A nice strawman argument thrown in there for added measure....

Edited December 4, 2022 by Dromedary

[fools]

4 minutes ago, ECCOnoob said:

Maybe if you lived on planet earth instead of Button Moon you would actually be able to inform yourself instead of relying on the instead of the horse crap floating around your mind

take a chill pill, you're getting all excited again.

 

I am referring to stats posted above, anyone with a brain could spot the blatantly obvious hole in that narrative

 

9000 patients total, of which 2500 are calling every day, and 5 calls are answered every minute

4 minutes ago, Dromedary said:

A nice strawman argument thrown in there for added measure....

internet rest advised.

Edited December 4, 2022 by fools

[Longcol]

10 minutes ago, ECCOnoob said:

Yes, because of modern day group practice has just one or two reception in charge of dealing with all calls 🙄🙄.

 

You don't think theres maybe a whole team of administrators behind the scenes who also take responsibilities. Stop believing all GP surgeries are some quaint cottage style operation just like you see on the telly.   

 

As an example, my own GP has two branches, a centralised call system, an online booking system and it has a total of 18 members of administrative staff including 11 with the title receptionist.

 

And presumably keeps open for calls more than eight hours pèr day. The practice we used to use in Sheffield had 11.5 "office hours".

[fools]

1 minute ago, Longcol said:

And presumably keeps open for calls more than eight hours pèr day. The practice we used to use in Sheffield had 11.5 "office hours".

well that makes all the difference

 

this thread and a few other suggests the public believe any old crap

[ECCOnoob]

4 minutes ago, fools said:

and your proof of this is?

The multiple million missed appointments every single year speaks for itself.  

 

Also, it is not a totally uncommon phonomena that when something is deemed to be 'free' the higher probability of people taking it for granted, over using it or being excessive with it. 

 

We have multiple examples during the pandemic when businesses were operating with restrictions. How many times did we hear stories of poor old restaurants being subject to dozens of people each week booking tables and then not showing up without any cancellation calls meaning they lost business.   Is it seriously beyond your comprehension that maybe applying some sort of penalty or advanced charge might kick people into being a little bit more responsible for any appointments they are making.

 

If it's not any of that - then there seriously must be an unfortunately high number of people who seem to be sudden accidents, making them totally incapable of making a phone call to cancel an appointment or maybe we have a critical amnesia pandemic of people with complete total forgetfulness being permanently incapable of keeping a previously made appointment....... right?