Kidorry Posted November 26, 2022 Share Posted November 26, 2022 In the last week I have not been able to see any of the transactions on my desk top, but, I can see them on my mobile. Has anyone else had the same problem and if so how did you solve it. I tried getting in touch with Nat west and they put me on hold as number 64 in queue of 66. Link to comment Share on other sites More sharing options...
RollingJ Posted November 26, 2022 Share Posted November 26, 2022 I do all my banking on the app, but I'll have a look on the laptop for you in a while - might be this afternoon though as I'm out in 10 minutes. Link to comment Share on other sites More sharing options...
HeHasRisen Posted November 26, 2022 Share Posted November 26, 2022 If nobody else is having an issue its likely to be whatever browser you are using. Have you tried a different one? Link to comment Share on other sites More sharing options...
RollingJ Posted November 26, 2022 Share Posted November 26, 2022 @KidorryMust be you - my account is totally up-to-date, including a 'pending transaction I made about 10 minutes ago. Following from HHR's comment above, is your browser the current one - banking sites are quite strict about which versions you can use? Link to comment Share on other sites More sharing options...
Kidorry Posted November 26, 2022 Author Share Posted November 26, 2022 Will try a different browser. Thanks. Link to comment Share on other sites More sharing options...
Kidorry Posted November 26, 2022 Author Share Posted November 26, 2022 8 minutes ago, Kidorry said: Will try a different browser. Thanks. I have just tried 3 different browsers with no success. I think I will have to go to their office and see what is happening. Thanks eveyone for your help. Link to comment Share on other sites More sharing options...
RollingJ Posted November 26, 2022 Share Posted November 26, 2022 5 minutes ago, Kidorry said: I have just tried 3 different browsers with no success. I think I will have to go to their office and see what is happening. Thanks eveyone for your help. Yup - sounds like an issue with your account. you could always try ringing them - the one time I had an issue with the online account - a few years back - their tech guys sorted it over the phone. Link to comment Share on other sites More sharing options...
Kidorry Posted November 26, 2022 Author Share Posted November 26, 2022 I tried ringing them I was number 64 in a queue of 66. No chance. Link to comment Share on other sites More sharing options...
RollingJ Posted November 26, 2022 Share Posted November 26, 2022 1 minute ago, Kidorry said: I tried ringing them I was number 64 in a queue of 66. No chance. OK - missed that comment earlier, sorry. I don't know if branch staff will have the knowledge to sort this - but you may be lucky. Link to comment Share on other sites More sharing options...
HeHasRisen Posted November 26, 2022 Share Posted November 26, 2022 (edited) 39 minutes ago, Kidorry said: I tried ringing them I was number 64 in a queue of 66. No chance. Just pick a morning/afternoon you have nothing to do, get in the queue, put phone on speakerphone, go back to it once someone picks up. At the height of the pandemic I spent 90 minutes on hold to TUI doing this, needs must. Edited November 26, 2022 by HeHasRisen 1 Link to comment Share on other sites More sharing options...
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