crookesey Posted February 4, 2023 Share Posted February 4, 2023 6 minutes ago, harvey19 said: We had a smart meter fitted. It stopped working after a couple of years. We were told it would not be replaced if over 1 year old. So how are you charged? Link to comment Share on other sites More sharing options...
harvey19 Posted February 4, 2023 Share Posted February 4, 2023 9 minutes ago, crookesey said: So how are you charged? As if the visual smart meter was working. The visual smart meter is only for the householder to see how much energy they are using. I am very annoyed because the main reasons we changed was because we would be able to see our usage. British Gas is our provider. Link to comment Share on other sites More sharing options...
fools Posted February 4, 2023 Share Posted February 4, 2023 6 minutes ago, harvey19 said: As if the visual smart meter was working. in home display .. sounds like you've been fobbed off. what is wrong with it, no display, no wireless connection, or wrong figures Link to comment Share on other sites More sharing options...
harvey19 Posted February 4, 2023 Share Posted February 4, 2023 1 minute ago, fools said: in home display .. sounds like you've been fobbed off. what is wrong with it, no display, no wireless connection, or wrong figures Blank screen. Contacted British Gas by email, phone and computer messaging. Told service engineer would sort it out when they came to service the central heating. Engineer said it was nothing to do with him. A manager told me there was only a 1 year warranty with them. Link to comment Share on other sites More sharing options...
fools Posted February 4, 2023 Share Posted February 4, 2023 (edited) 13 minutes ago, harvey19 said: Blank screen. Contacted British Gas by email, phone and computer messaging. Told service engineer would sort it out when they came to service the central heating. Engineer said it was nothing to do with him. A manager told me there was only a 1 year warranty with them. If it is totally blank, and has power, and has gone through any reset procedure .. I'd be on their case to replace it - persistence often pays off Edited February 4, 2023 by fools Link to comment Share on other sites More sharing options...
harvey19 Posted February 4, 2023 Share Posted February 4, 2023 15 minutes ago, fools said: If it is totally blank, and has power, and has gone through any reset procedure .. I'd be on their case to replace it - persistence often pays off I have been persistent, but without success. Link to comment Share on other sites More sharing options...
fools Posted February 4, 2023 Share Posted February 4, 2023 2 minutes ago, harvey19 said: I have been persistent, but without success. others have had success you could always offer to buy one Link to comment Share on other sites More sharing options...
crookesey Posted February 4, 2023 Share Posted February 4, 2023 It’s current condition restricts you from switching, it needs sorting. Link to comment Share on other sites More sharing options...
fools Posted February 4, 2023 Share Posted February 4, 2023 5 minutes ago, crookesey said: It’s current condition restricts you from switching not really, the meter still works Link to comment Share on other sites More sharing options...
harvey19 Posted February 4, 2023 Share Posted February 4, 2023 40 minutes ago, fools said: others have had success you could always offer to buy one Other suppliers may change the visual meter but not British Gas. Link to comment Share on other sites More sharing options...
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