Abandoned By Taxi Firm

[garden78]

My nephew booked a taxi to go to the gym with his scooter with City taxis this week. He confirmed they would be able to collect him as he's been let down before. When it came to collection they still hadn't turned up 2 hrs later. He has cerebral palsy and ended up leaving his scooter behind. Has anyone else experienced this? I just don't think it's acceptable, he was very stressed and very late home. 

[onewheeldave]

You might want to contact Disability Sheffield- they are already aware of large numbers of disabled people being let down by City Taxis.

The reality is that getting any kind of reliable service from City Taxis requires a lot of experience e.g. knowing when they are less likely to turn up- Friday afternoons are always bad due to it being Friday prayers; 3-30pm onwards on any week day, due to the rush hour conjestion etc.

The City app is fairly bad, but using it at least lets you know when a driver has picked up your job, and allows you to track where they are- if you book by phone you'll have no idea of either of those things.

Then have the Uber app to hand so if no City driver picks up your job you can then switch to Uber.

 

 

[HeHasRisen]

Echo the above, start giving your business to Uber instead, they serve the city well and you can even book for him (obviously just amend the pick-up point from your current location)

 

This post enough of a wind-up for you @RollingJ? 🎣

Edited February 3, 2023 by HeHasRisen

[XPertByExperien]

On 03/02/2023 at 14:59, onewheeldave said:

You might want to contact Disability Sheffield- they are already aware of large numbers of disabled people being let down by City Taxis.

The reality is that getting any kind of reliable service from City Taxis requires a lot of experience e.g. knowing when they are less likely to turn up- Friday afternoons are always bad due to it being Friday prayers; 3-30pm onwards on any week day, due to the rush hour conjestion etc.

The City app is fairly bad, but using it at least lets you know when a driver has picked up your job, and allows you to track where they are- if you book by phone you'll have no idea of either of those things.

Then have the Uber app to hand so if no City driver picks up your job you can then switch to Uber.

 

 

Uber are even worse, a few years back they banned my account because they alleged I was "racist" to one of their drivers (I wasn't)

 

 

 

 

I managed to get it back, but in the last 2 years I've used them about twice if that, City/Excel are cheaper and more reliable.

 

I've been using Excel for years, and they're not perfect but at least most of the time, their drivers are polite/courteous and actually turn up.

Edited February 13, 2023 by XPertByExperien
More detail

[onewheeldave]

Just to be clear- I wasn't advising to switch to Uber- City has issues.... Uber has different issues.

I like to support City because if they go under, Uber has the monopoly and their prices will rise accordingly.

What I was suggesting was to have both apps, so if a City driver doesn't pick up your job you can book an Uber i.e. it's a back up.

 

[XPertByExperien]

Also regarding Taxi firms in general, I wish they'd employ humans to answer the phone! I hate talking to automated switch boards! I know the automatons are cheaper, but they don't understand broad Sheffield accents.

 

 

[rewass]

Sorry to hear about your nephew's problems with City, there is a new disability friendly firm called Time Travel taxis they're very reliable i've used them for my aunt who has a wheelchair they turn up on time and they are specialised drivers,  0114 308 95 77 they are based in S4 area in Sheffield