Ao The Online Retailer

[The_DADDY]

Fun and games with AO.

I bought a new washer in December. 

By the 18th February it had stopped working so I rang AO to get it sorted. 

Ring the manufacturer they said.

No, I said. I bought it from you.

You must ring the manufacturer they said.

No I said. My contract is with you.

OK they said. We'll ring the manufacturer and get an engineer booked.

OK I said. 

The engineer will be with you in two weeks they said.

Not a chance I said. 

In fairness the lady I spoke to said she'll look for a cancellation and if I'm going to be made to wait that long AO will deal with it as there is no way we can wait 2 weeks for a working washer.

So AO ring me today and say We can't get a cancellation so I'll have to wait for my appointment. No mention of AO sorting it out as promised and when I mentioned that she said "well I can't comment on a call I haven't heard" 

Pull the recording I said.

Then "The_DADDY turns Full male karen".

Get me a manager I said.

I'll get one to ring you she said.

I'll wait I said.

So off she trots and gets a manager who immediately started off by telling me what he can't do.

Anyway, long story short I'm getting a new replacement this Friday which is better than they first said but AO have still lost a customer.

[Meltman]

I've just had the opposite from AO. I bought a new dishwasher  which was delivered on the Thursday. I had difficulty fitting it and eventually found the door was not closing evenly on both sides. I  contacted Beko (the manufacturer and the name on the guarantee slip). They organised an engineer to visit (a Sheffield company) which he did the following Tuesday. I  expected him to adjust the door but he said it was faulty manufacturer and I should get a new one and he would send a report to Beko but I should contact the supplier (AO). I did so, had to wait 24 hours for the report, and AO  immediately organised pickup of the faulty one and delivery of a new one,  which all occurred on the following Friday.  So all sorted without any trouble in exactly 1week and 1 day. I'm pleased with the service and will use them again. 

[HeHasRisen]

Aye the one time I used them I had no complaints either, anyone can get unlucky with any company tbh.

[Pyrotequila]

Bad service will be commented on and ranted about... but when you get great service and everything goes smoothly, people very rarely comment on it.
So you're more likely to read negative reviews than positive ones as people love to vent frustration.

[alchresearch]

I also found them OK for a washer.  They even contacted me to warn me about the possibility of it catching fire when that Indesit fire risk story was going round.

 

https://www.bbc.co.uk/news/business-51298725

 

I know we're supposed to contact the place we bought it from - and if it were after a week  of purchasing I probably would, or if it was light enough to take back to the shop - but sometimes contacting direct is simpler and cuts out the middleman - especially with any back-and-forth about the issue or repair appointments.

Edited February 23, 2023 by alchresearch