'Smart' Meters

[RollingJ]

7 minutes ago, El Cid said:

But it was working, often the user themselves needs to work out what the problem is.

Which network do they use, surely it would be costly for every smart meter to have its own SIM card.

When I say network, I mean the one which the same for all suppliers - smart meters all communicate on the DCC (Data Communications Company) network - not via a SIM card - see HERE .

[pfifes]

2 hours ago, El Cid said:

But it was working, often the user themselves needs to work out what the problem is.

Which network do they use, surely it would be costly for every smart meter to have its own SIM card.

It sounds very much like Tipstaff has the same problem I had.  The ‘smart’ meter has become a ‘dumb’ meter i.e. it is not sending meter readings automatically to the energy company but is still displaying a reading so you can still take the readings and send them yourself. This isn’t an uncommon problem.  You can ask for a new meter but they are not always too concerned about replacing it until it stops working completely.

[Tipstaff]

I believe it may be a network problem.  It's been going on for many months now and nobody (except me) seems bothered about it.  I'll just keep sending in readings  I suppose.

[pfifes]

7 hours ago, Tipstaff said:

I believe it may be a network problem.  It's been going on for many months now and nobody (except me) seems bothered about it.  I'll just keep sending in readings  I suppose.

There’s more information about it on the link below.  My energy company weren’t too bothered about replacing it for this problem.  They were quick to replace when it stopped working completely but it might just have been luck that I got through to someone who was helpful (and I suspect, not outside the UK) on that particular occasion.

 

https://www.which.co.uk/news/article/energy-supplier-not-getting-readings-from-your-smart-meter-youre-not-alone-aVihU5a6LLKI

[Tipstaff]

On 01/04/2024 at 07:54, pfifes said:

There’s more information about it on the link below.  My energy company weren’t too bothered about replacing it for this problem.  They were quick to replace when it stopped working completely but it might just have been luck that I got through to someone who was helpful (and I suspect, not outside the UK) on that particular occasion.

 

https://www.which.co.uk/news/article/energy-supplier-not-getting-readings-from-your-smart-meter-youre-not-alone-aVihU5a6LLKI

Thanks for this.