florence kat Posted September 28, 2023 Share Posted September 28, 2023 I've had an email saying the British Gas is now British Gas Energy with a new system. They give me a new number. What is this about? I thought I had got used to Scams but this email is a puzzle to me. Link to comment Share on other sites More sharing options...
HeHasRisen Posted September 28, 2023 Share Posted September 28, 2023 (edited) Can you post the email and the number please, removing any identifying information about yourself? A lot of British Gas customers have been moved over to a new billing system called Kraken, which may account for the name change. Edited September 28, 2023 by HeHasRisen 1 Link to comment Share on other sites More sharing options...
*Wallace* Posted September 28, 2023 Share Posted September 28, 2023 Is that company run by Phil McKraken ? 3 Link to comment Share on other sites More sharing options...
HeHasRisen Posted September 28, 2023 Share Posted September 28, 2023 Just now, *Wallace* said: Is that company run by Phil McKraken ? No. Kraken is the name of a billing system created by Octopus, who are now sublicensing it to a number of other companies because its apparently the best billing system available. Link to comment Share on other sites More sharing options...
hackey lad Posted September 28, 2023 Share Posted September 28, 2023 6 minutes ago, HeHasRisen said: No. Kraken is the name of a billing system created by Octopus, who are now sublicensing it to a number of other companies because its apparently the best billing system available. It was a joke 😀 Link to comment Share on other sites More sharing options...
HeHasRisen Posted September 28, 2023 Share Posted September 28, 2023 Just now, hackey lad said: It was a joke 😀 I know. Link to comment Share on other sites More sharing options...
MJ01 Posted September 28, 2023 Share Posted September 28, 2023 3 hours ago, florence kat said: I've had an email saying the British Gas is now British Gas Energy with a new system. They give me a new number. What is this about? I thought I had got used to Scams but this email is a puzzle to me. Just Google 'British Gas scams' - the latest ones will be up there Link to comment Share on other sites More sharing options...
Irene Swaine Posted September 28, 2023 Share Posted September 28, 2023 The greatest scams are them trebling people's bills, whilst making record profit and blaming it on a so-called war in Eastern Europe. Link to comment Share on other sites More sharing options...
Ghozer Posted September 28, 2023 Share Posted September 28, 2023 It does seem to be legit, seems their Android App is being changed from "British Gas" to "British Gas Energy" And if you look at, and click the developer, (British Gas Trading Ltd.) the only other app they have is "British Gas" https://play.google.com/store/apps/details?id=uk.co.britishgas.bgmobilenep Link to comment Share on other sites More sharing options...
florence kat Posted September 30, 2023 Author Share Posted September 30, 2023 Thank you, Ghozer. It certainly looks as if it might be genuine. I get very suspicious these days of so many scams, especially BT phone bill ones. If this is a new "improved" system, let's hope it works wonderfully well. When the Post Office (sub-postmasters accused of stealing) and the NHS (thousands of letters not sent out) can go horribly wrong with up-graded computerised systems, you do begin to wonder what next.... F Link to comment Share on other sites More sharing options...
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